Frequently asked questions
Where are BEKE pieces made?
BEKE pieces are designed in-house and are locally handcrafted in South Africa. We carefully select our materials and finishes to ensure our products are high quality.
What are the lead-times?
Our bags are produced on a made-to-order basis with a production time of 2-4 weeks. Please take note of the production times when placing your order.
Are any purchases final sale?
We are unable to accept returns, exchanges, and or refunds on one-of-one, custom, and sale discounted items. These will be carefully marked before purchase.
How can I request a custom order?
Reach out to us using our contact form, alternatively at info@bekestudios.co.za for assistance with a clear description of the design. We would love to bring your ideas to life!
Shipping & Returns
When will I get my order?
We will work quickly to ship your order as soon as possible once production is completed. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where do you ship?
Shipping is available to main centres and regional areas within South Africa.
Unfortunately we cannot accommodate international shipping at this time. However, we are working towards expanding our shipping destinations.
How much does shipping cost?
Shipping is calculated based on your delivery address. You will always know the shipping price before you purchase.
What is the return policy?
The bags must be unused and in their original condition and packaging. Returns and exchanges may be requested within 14 days of receipt. Exchanges are subject to stock availability. Note that customers are responsible for the costs of returns and exchanges. Returns and exchanges are not accepted for international orders.
If you receive an item that is damaged please contact us at info@bekestudios.co.za within 24 hours of delivery with a clear description and photos.
Returns will not be processed without prior approval. We are not responsible for lost or undelivered returns.
I would like to cancel my order
We are unable to process an order cancellation once production has began. Please contact us for further assistance.